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Our Terms & Conditions

Prohibited Items

Our customers shall not send hazardous goods that are prohibited by Kenyan legislation, IATA (international air transport association) or ICAO (international civil aviation organization) standards. These include, but are not limited to;

  • Narcotics and drugs
  • Dangerous goods/hazardous/fireworks
  • Fire arms & weapons
  • Animal products/ organs
  • Bullion of any precious metal
  • Antiques
  • Live animals
  • Counterfeit goods
  • Offensive materials – digital or in print
  • Explosives
  • Money

NB:
Ufanisi courier services (k) ltd reserves the right to reject items that it feels cannot be transported safely and legally.

Ufanisi courier services (k) ltd shall not be liable to pay, refund or compensate in respect of items conveyed in contravention of any law or in respect of any prohibited or restricted items as envisaged in this document. Ufanisi courier shall not be under oligation to return to the customer items received that have been declared illegal by the relevant kenyan laws, or the laws of the country of legislation.

Quality Of Service Delivery Standards

  • Ufanisi Courier Services (K) Ltd ensures that our client’s shipments security is maintained at all times.
  • None of our client’s shipments is ever left unattended or in an insecure environment at any time.
  • Our client’s shipments are always kept in secured receptacles, under personal guard and cctv surveillance always.
  • We protect un authorized persons and staff not on duty from accessing operational sites.
  • All our staff are highly trained in emergency planning and risk assessment, drug trafficking, money Laundering & handling of dangerous goods.
  • All our fleet is fitted with the state of the art security.
  • The selection and hiring procedures of all our employees is documented in detail.
  • We have implemented dangerous goods training programs commensurate with international civil aviation organization.
    • (ICAO).
  • All our shipments are handed over with the appropriate forms or receptacle labels.
  • All our consignments are accompanied by the appropriate documentation.
  • We maintain a key accountability process by ensuring there is hand to hand check.
  • Routes schedules and planned destinations are continuously assessed for risk.
  • We ensure that there is business continuity plan to minimize shipment interruption in the event that there are significant incidents or accidents.
  • Our warehouses and outlets are fitted with fire extinguishers, alarms alongside cctvs.
  • We encourage police dog unit to carry out inspection using sniffer dogs to trace prohibited items throughout our network.
  • All our undeliverable shipments are stored in lockable metal racks, cabinets and safes.
  • We have a documented policy of handling undeliverable articles.
  • We have a documented policy of prohibited shipments.
  • Our staff are provided with protective gear, including riding gear.
  • We ensure full compliance with business regulator (Communications Authority of Kenya).

Quality Of Service Delivery Standards

Customer is responsible for checking that goods size, weight, documentation, composition, and addressing meet both Ufanisi Courier and Legislation requirements. Ufanisi assumes no responsibility for loss, damage or delay arising from defects that may be observed at the time of posting.

We are not liable for the following;

Delayed Shipments

Circumstances beyond our control, example:

  • Acts of God for example earthquakes, cyclones, storms or floods.
  • Force Majeure for example, war, road accidents, plane clashes, bob explosions, embargoes or terrorist activities.
  • Any defects or characteristic of the shipment even if known to the company when the item was accepted.
  • Any action or omission by anyone outside ufanisi courier services limited. Either the sender, receiver and interested third parties like.
  • Electrical or magnetic damage to or erasure of electronic or photographic images i.e. on sequential or special damages or loss

Consequential damages & loss.

The company is not liable for the following, whether they arise in contract, or any other form of civil action including negligence, or any other circumstances.

  • Consequential or special damages or loss
  • Other indirect losses
  • Breach of another contract

Consequential damages or loss include, but are not limited to; lost income, profits, interests, markets and use of content.

Unless negligence is proved ufanisi shall not incur any liability.

  • By reason of the loss, mis delivery or delay of or damage to, any shipment in the course of the transmission by post or
  • By reason of interception, detention or disposal of any shipment in accordance with the provision of a country legislation.

Compensation shall not happen in the following circumstances:

  • If the shipment is prohibited under the law
  • Where our services clearly state compensation is not applicable
  • Where the addressee has signed for receipt of the shipment.
  • Where false statement about the contents has been made.

Compensation claim.

Where loss or damage of shipment will occur and there is proof of negligence on our part, the company will compensate the customer within 3 months of loss or damage taking place. A customer wishing to make such claims for damaged or lost item, must claim in writing to Ufanisi Courier Services Ltd. Such claim should be received within 30 days from the date the shipment was accepted.

Maximum compensation.

For domestic shipments compensation will be the value as declared by the sender during shipment, or the prevailing market price. Maximum compensation will not exceed ksh 10000.

Insurance.

The company shall maintain an insurance cover with an insurance company of her choice at all times. Liability coverage shall be as per the existing insurance policy and other conditions above. The company recommends that the customer takes out a sufficient insurance policy for their goods. On request by customers the company may direct the customer to reputable insurance companies for insurance cover at the customer’s cost.

Arbitration.

The laws that will govern our arbitration are laws of Kenya. Parties agree on our terms and conditions that should a dispute arise, prior to proceeding to court, they must exhaust arbitration as laid down by the act and the intervention of Communication Authority of Kenya.

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